We do not use the harsh medications, chemicals or irritating topical products that most dermatologists use to treat acne We spend hours and of working with you on- on-one looking at your body as a whole monitoring you closely to make sure that you are not having the harmful chemicals and side effects that most acne sufferers experience when under the care of a dermatologist.

Our Bootcamp program does only specialize in acne. However, we do offer our handcrafted facials for all skin types.

Acne scarring can be tricky but certain scarring is treatable.  It is dependant upon what grade scarring you have. We will go over treating scarring more in-depth at your consultation.

Absolutely! Our program works with all grades and types of acne ranging from mild to severe, if you experience the occasional pimple or constant breakouts, we treat it all the same because it all functions the same way. Our ultimate goal is to get to the underlying cause of your acne.

No. We are serious about helping and guiding you to find the root causes of your acne to achieve clear skin for the rest of your life and treatments alone do not get sustainable, long-term results. Treatment facials work on the surface of the skin which will help to speed up the process to clear your skin but will only be a quick fix and will not correct your acne long term. Many times it just comes back. If you are looking for a quick, short-term fix, this is probably not the right treatment program option for you.

Yes. We want to give you the best results so in order to participate in our program, you will have to be using the product kit that your Acne Coach develops for you to insure that your skin’s needs are being treated in the most effective way possible. All of our products are customized and made to the maximum strength that is tolerable for your skin to achieve optimal results. They are tailor made down to each each ingredient as well as a focus on ingredients that may not be suitable for your skin.

We do not use any of the harsh chemicals found in most skin care products found in the market.  We use only top of the line 100% organic ingredients of the highest quality and grade.

We only offer product refunds if there is a defect when you first purchase your products.  Most people with acne have sensitive skin when they come in because of the products and topical medications are usually too strong or cause dehydration in the skin.  You will complete a detailed intake form where you list any allergies and sensitivities prior to your first appointment. We also perform a skin assessment and sensitivity test during the Initial Consultation.  These necessary steps will help us in creating the best tailored products for you without any irritating side effects that most acne sufferers experience with store bought or dermatology recommended products.

No. Your initial consultation will consist of an in-depth health history and a skin sensitivity test.

Yes! Most skincare professionals do not take into account or even know that there are certain ingredients that pregnant and nursing women should avoid to keep their babies safe. We are well educated about these potentially dangerous ingredients and tailor each treatment and product regimen to give you the result without any risk of harm to you or your baby.

During our bootcamp program, part of the process may be for some to cut out certain food groups for a period of time such as sugar, dairy, soy, wheat/gluten.  Once you have eliminated certain foods for 30-90 days we will slowly add them back into your diet to see what you possible trigger foods are that may be a culprit to your breakouts.  This food challenge is not for everyone that has acne. You acne is unique just like you are 🙂

Absolutely not!  Acne can affect all age groups.  If you are under the age of 18 we do ask that a legal guardian is present for your initial consultation.  We do recommend a parent comes along for the visit to help encourage their child during our bootcamp and make the necessary changes needed at home to achieve clear skin, but it is not mandatory.

We cannot perform acne treatments if you have recently used prescription medications since they thin out the skin and can cause scarring from even the most mild treatments. Please discontinue the use of all topical medications for least 14 days and Accutane for at least 2 months prior to your appointment.

After acne treatments, you may experience peeling, redness, or light scabbing but these post-treatment side-effects are temporary and usually go away within 2-5 days.

We require a credit card number to insure that our cancellation policy is honored.  Your credit card will not be charged at the time of booking but it will be charged if you do not follow our cancellation guidelines.  

New Client appointment must cancel at least 7 days prior to your appointment date and returning clients must give a minimum of 72 hours cancellation notice.

We cannot guarantee clear skin because there are too many factors in the acne clearing process.  It would not be fair to make any promises when the most important factor is completely out of our control because it is mostly depends on you and how compliant you are with the program!  What we can promise you is that we have never failed to clear a compliant client. Some clients take longer that the average 6-8 treatments due to some factor outside of their control such as allergies, hormonal conditions, pregnancy, work, medications, and scheduling issues which can all impact how quickly we are able to clear acne.

Of course you can!  We will go over this in more depth during your consultation as well.  We do recommend that you try to be without make up as much as possible to let your skin breathe and recover.

Unfortunately, insurance companies do not cover services performed by a Licensed Esthetician but many of our clients are able to use their HSA or FSA to pay for our services and/or products.  We are happy to provide you with receipts to submit for reimbursement but we cannot guarantee that the cost will be covered under your particular plan and we do not provide diagnosis codes since we are not Medical Doctors.  We highly recommend contacting your benefits administrator prior to your appointment to check the details of your plan so there are no surprises

To insure the safety of your skin and the best possible results, we distinguish between ‘active’ and ‘inactive’ clients.   In order to schedule advance appointments and receive appointment priority, you must maintain ‘active’ client status by adhering to program guidelines, using the product regimen as advised, and coming in for treatments every two weeks or every six to eight weeks if you have graduated the program (unless your AES Esthetician advises a different treatment schedule).  If you are an inactive client who is not maintaining a consistent treatment schedule, you will be placed on an appointment waitlist and offered appointments if/when we have a week-of cancellation or an active client graduates and space becomes available during your requested time slot.

For new clients: We kindly ask that you please cancel/reschedule Initial Consultations at least 7 days prior to your appointment. Cancellations made within 1-3 days of your scheduled appointment will be charged 100% of the scheduled service cost and cancellations made within 4-7 days of your scheduled appointment will be charged 50% of the scheduled service cost to your card on file and a non-refundable deposit taken for any future appointments.

Return Client Appointments: We kindly ask that you cancel/reschedule Acne Treatments at least 72 hours in advance. Cancellations made within 48 hours of your scheduled appointment will be charged 100% of the scheduled service cost to your card on file and a non-refundable deposit taken for any future appointments.

We always appreciate your generosity!  It can be a little confusing if tips are accepted since our services are more like a medical service than a service, however, we are licensed Estheticians without having the benefits of being medical doctors and like others in the service industry, a large part of our benefits are derived from gratuities.  So just like in any service industry, tipping is never required but certainly appreciated.